Help

Set the proxy settings

Solargis Analyst requires connecting Solargis cloud services to check the license and authenticate the user. Only after this step, Solargis Analyst is started.

If you cannot log in, check with your IT department, how is your company network or firewall configured and if you do not need to set up proxy settings.

To set up proxy settings:

1. in the login dialog click "Proxy settings"

Open

2. In this window fill in the proxy setting:

Open

3. Usually, set the personal access to your company proxy server.
   E.g.: http(s)://john_doe:superSecure7@proxy.example.com

4. To test proxy settings, click the "Test connection" button.

When connection cannot be established, an error message is displayed. Please contact your IT department to enable connection to Solargis cloud service: https://api.solargis.com:443

When connection is established, following screen is displayed:

Test connection via command line

1. Open command line

2. Ping “api.solargis.com”

In case you cannot see any Reply message, but there is only timeout:

• connection was not established or

• company network is blocking ‘ping’

Please contact your IT department to enable connection to Solargis cloud service: https://api.solargis.com:443

When you see Reply messages, it means that you have connection to Solargis cloud services.

Test connection via web browser

1. Open web browser and open following URLs:

• https://api.solargis.com/

• https://api.solargis.com:443

• api.solargis.com:443

If you see any error in your browser, please contact your IT department to enable connection to Solargis cloud service: https://api.solargis.com:443

Following message should be displayed: {"message":"Forbidden"}. This means that you have connection to Solargis cloud services.

Exceeded limit on the number of users or number of slots per user

Please note that there is a limit on the number of users in your subscription and a limit on the number of slots per user

Please note that there is a limit on the number of users in your subscription and a limit on the number of slots per user. During Analyst startup the validation of your license is done and when limits are exceeded it is not possible to log in and start Analyst.

Log out from other Analyst installations on other computers and try to log in. To log out navigate to main menu in main screen, open Help/License Token & Login Management, make sure to save all your unsaved changes and press “Unregister, restart, log in another account“ button.

Expired License

Please check if your license is not expired. Analyst license has end date and when it expires, it is not possible to log into Analyst.

In case license is renewed, you are able to log into Analyst again.

Some other issue

In case license is valid and limit on the number of users or number of slots per user was not exceeded, please try following:

• Close Analyst

• Locate and open folder with installed Analyst. By default it is installed here: “c:\Users\<your user>\AppData\Local\SDAT\”

• Delete last_communication.jws and login.jws files. This step clears all information about your user or last login in Analyst.

• Start Analyst

• Enter your login information

Analyst will behave similarly to first login after fresh installation. In case the license is ok, you are able to log in to Analyst.

Cannot log in after changing PC

Solargis license is registered for particular device (computer / PC).

Contact customer support and ask to reset Analyst license, so it is possible to log in on new device.

My dataset is red in the main screen

When dataset is displayed as red on the main screen, it means following:

1. Database containing the dataset cannot be found.

2. Dataset is corrupted. This scenario should not happen outside of development and testing environments. When dataset is corrupted, Solargis Analyst cannot read the dataset and therefore it is shown as red.

How to fix it:

1. Press button Refresh in main screen. Sometimes, when Solargis Analyst is open and not used for longer time period, Solargis Analyst needs to be refreshed. This will reload all datasets and might fix the issue.

2. Check if database with the dataset was not moved or deleted on your disk. In case database was moved to another location, use database manager and edit database connection with the new path. Open database manager and check if database containing dataset is available

3. Try to restart Solargis Analyst if it does not help

4. If you cannot resolve this issue, you can reach us at support@solargis.com.

My dataset is orange in the main screen

There are 2 reasons why dataset is displayed as orange:

1. GTI configuration is missing in one or more measured parameters

2. Column names contain characters that are not supported by Solargis Analyst

It is recommended to fix all issues in the dataset, because some screens, calculations and visualizations might not work properly.

How to fix the dataset:

1. Open metadata editor, Columns tab and fill in all missing GTI configurations and verify if all other GTI configurations are correct. It is important to have GTI configurations correct, because many calculations in the Solargis Analyst use this information.

2. Open metadata editor, Columns tab and rename column names that contain not supported characters. More information which characters are supported can be found here: Name restrictions and limitations for special characters . If you have multiple columns to fix, use “Fix column name” button. This option will replace all invalid characters with '_' in all columns.