Help

Set the proxy settings

Solargis Analyst requires connecting Solargis cloud services to check the license and authenticate the user. Only after this step, Solargis Analyst is started.

If you cannot log in, check with your IT department, how is your company network or firewall configured and if you do not need to set up proxy settings.

To set up proxy settings:

1. in the login dialog click "Proxy settings"

Open

2. In this window fill in the proxy setting:

Open

3. Usually, set the personal access to your company proxy server.
   E.g.: http(s)://john_doe:superSecure7@proxy.example.com

4. To test proxy settings, click the "Test connection" button.

When connection cannot be established, an error message is displayed. Please contact your IT department to enable connection to Solargis cloud service: https://api.solargis.com:443

When connection is established, following screen is displayed:

Test connection via command line

1. Open command line

2. Ping “api.solargis.com”

In case you cannot see any Reply message, but there is only timeout:

• connection was not established or

• company network is blocking ‘ping’

Please contact your IT department to enable connection to Solargis cloud service: https://api.solargis.com:443

When you see Reply messages, it means that you have connection to Solargis cloud services.

Test connection via web browser

1. Open web browser and open following URLs:

• https://api.solargis.com/

• https://api.solargis.com:443

• api.solargis.com:443

If you see any error in your browser, please contact your IT department to enable connection to Solargis cloud service: https://api.solargis.com:443

Following message should be displayed: {"message":"Forbidden"}. This means that you have connection to Solargis cloud services.

Exceeded limit on the number of users or number of slots per user

Please note that there is a limit on the number of users in your subscription and a limit on the number of slots per user

Please note that there is a limit on the number of users in your subscription and a limit on the number of slots per user. During Analyst startup the validation of your license is done and when limits are exceeded it is not possible to log in and start Analyst.

Log out from other Analyst installations on other computers and try to log in. To log out navigate to main menu in main screen, open Help/License Token & Login Management, make sure to save all your unsaved changes and press “Unregister, restart, log in another account“ button.

Expired License

Please check if your license is not expired. Analyst license has end date and when it expires, it is not possible to log into Analyst.

In case license is renewed, you are able to log into Analyst again.

Some other issue

In case license is valid and limit on the number of users or number of slots per user was not exceeded, please try following:

• Close Analyst

• Locate and open folder with installed Analyst. By default it is installed here: “c:\Users\<your user>\AppData\Local\SDAT\”

• Delete last_communication.jws and login.jws files. This step clears all information about your user or last login in Analyst.

• Start Analyst

• Enter your login information

Analyst will behave similarly to first login after fresh installation. In case the license is ok, you are able to log in to Analyst.

Cannot log in after changing PC

Solargis license is registered for particular device (computer / PC).

Contact customer support and ask to reset Analyst license, so it is possible to log in on new device.

Error while importing CSV file with 10+ years of data with many columns

I got an error or a timeout while importing big CSV file

Try to split dataset into multiple CSV files

Error while multiple CSV files with 10+ years of data with many columns

I got an error or timeout while importing CSV files

Try to import fewer files at once

• use option in importer to “append rows to existing dataset” or

• import CSV files separately, create multiple datasets and use combine function to merge datasets into one.

Error while importing Excel file

I got an error while importing Excel file

Try to export your Excel file into CSV file and import CSV file into Solargis Analyst.

Seconds in time stamps have many decimal places and micro shift

Seconds in time stamps have many decimal places and data points are shifted e.g. 2020.01.01 12:30:25.00658

Try to export your Excel file into CSV file and import CSV file into Solargis Analyst. Excel files have many special functions which might cause issues during import into Solargis Analyst.