Make sure you have the latest Solargis Analyst version installed.
Check the release notes for the latest version: https://solargis.atlassian.net/wiki/spaces/public/pages/16122002/Release+notes#1.4.5

Set the proxy settings

Solargis Analyst requires connecting Solargis cloud services to check the license and authenticate the user. Only after this step, Solargis Analyst is started.

If you cannot log in, check with your IT department, how is your company network or firewall configured and if you do not need to set up proxy settings.

To set up proxy settings:

1. in the login dialog click "Proxy settings"

2. In this window fill in the proxy setting:

3. Usually, set the personal access to your company proxy server.
   E.g.: http(s)://john_doe:superSecure7@proxy.example.com

4. To test proxy settings, click the "Test connection" button.

When connection cannot be established, an error message is displayed. Please contact your IT department to enable connection to Solargis cloud service: https://api.solargis.com:443

When connection is established, following screen is displayed:

Test connection via command line

1. Open command line

2. Ping “api.solargis.com”

In case you cannot see any Reply message, but there is only timeout:

• connection was not established or

• company network is blocking ‘ping’

Please contact your IT department to enable connection to Solargis cloud service: https://api.solargis.com:443

When you see Reply messages, it means that you have connection to Solargis cloud services.

Test connection via web browser

1. Open web browser and open following URLs:

• https://api.solargis.com/

• https://api.solargis.com:443

• api.solargis.com:443

If you see any error in your browser, please contact your IT department to enable connection to Solargis cloud service: https://api.solargis.com:443

Following message should be displayed: {"message":"Forbidden"}. This means that you have connection to Solargis cloud services.

Exceeded limit on the number of users or number of slots per user

Please note that there is a limit on the number of users in your subscription and a limit on the number of slots per user

Please note that there is a limit on the number of users in your subscription and a limit on the number of slots per user. During Analyst startup the validation of your license is done and when limits are exceeded it is not possible to log in and start Analyst.

Log out from other Analyst installations on other computers and try to log in. To log out navigate to main menu in main screen, open Help/License Token & Login Management, make sure to save all your unsaved changes and press “Unregister, restart, log in another account“ button.

Expired License

Please check if your license is not expired. Analyst license has end date and when it expires, it is not possible to log into Analyst.

In case license is renewed, you are able to log into Analyst again.

Some other issue

In case license is valid and limit on the number of users or number of slots per user was not exceeded, please try following:

• Close Analyst

• Locate and open folder with installed Analyst. By default it is installed here: “c:\Users\<your user>\AppData\Local\SDAT\”

• Delete last_communication.jws and login.jws files. This step clears all information about your user or last login in Analyst.

• Start Analyst

• Enter your login information

Analyst will behave similarly to first login after fresh installation. In case the license is ok, you are able to log in to Analyst.

Cannot log in after changing PC

Solargis license is registered for particular device (computer / PC).

Contact customer support and ask to reset Analyst license, so it is possible to log in on new device.

Error while importing CSV file with 10+ years of data with many columns

I got an error or a timeout while importing big CSV file

Try to split dataset into multiple CSV files

Error while multiple CSV files with 10+ years of data with many columns

I got an error or timeout while importing CSV files

Try to import fewer files at once

• use option in importer to “append rows to existing dataset” or

• import CSV files separately, create multiple datasets and use combine function to merge datasets into one.

Error while importing Excel file

I got an error while importing Excel file

Try to export your Excel file into CSV file and import CSV file into Solargis Analyst.

Seconds in time stamps have many decimal places and micro shift

Seconds in time stamps have many decimal places and data points are shifted e.g. 2020.01.01 12:30:25.00658

Try to export your Excel file into CSV file and import CSV file into Solargis Analyst. Excel files have many special functions which might cause issues during import into Solargis Analyst.

Timeout while opening screen or loading data

I got an error message with timeout while opening UI screen or loading project.

Try to refresh datasets in main screen. If it didn’t help, try to restart Analyst application.

This rare case can sometimes happen when Analyst is opened for long time. This issue will be fixed in future release.

Config file problem

I got an error message “Config file problem“.

This case happens when Solargis Analyst is closed and opened too quickly before last changes are written and saved into an application config file. When Solargis Analyst detects an inconsistency in the config file, the config file is renamed to “custom_config.yaml.bak”, new default config file is created and Solargis Analyst is started. Config file can be found in installation directory (by default: c:\Users\<user>\AppData\Local\SDAT\custom_config.yaml

Zoom out

I cannot see any data or part of the data from the graph.

Try to zoom out using the 'Reset original view' button above the graph or zoom.

Filter options

Part of the data is missing from the graph.

Check filters in the Options tab:

• In the case of aggregation, try to lower the ‘Minimum of valid points’. This setting might create gaps in aggregated data.

• Try to disable the ‘Flags’ filter, or select all flags. By default, only valid (passed) values are displayed.

• Try to disable other filter options which might filter out data points and redraw graphs.

Redraw graphs

Filters are not applied or some data is missing from the graph.

Try to redraw graphs. To apply modified filters the ‘Redraw’ button must be triggered manually.

Contact us

If you don’t find an answer or solution in the user guide, you can reach us at support@solargis.com

Each message should contain:

• Description of the issue, question or suggestion

• Screenshot (attached or pasted directly into message body) - if applicable

• In case of errors or bugs, please attach "SDAT log file" - this can be very helpful.

• In case the issue is related to data, optionally you can also attach your data file(s), e.g. Solargis Analyst exchange file, .db file or any other file. Large files should be provided via shared link

• Information about the desktop machine where you are using Solargis Analyst (platform, OS version, RAM size, screen resolution)

Solargis Analyst log files

On Windows

Solargis Analyst creates its internal log into a local text file. Please follow the instructions to get the file:

1. Copy and paste the path %LOCALAPPDATA%\SDAT directly into your Windows Explorer/File Explorer. The content of the folder will be displayed. The physical path of this folder is e.g.,  C:\Users\<User>\AppData\Local\SDAT. For convenience you can also bookmark this folder for future use.

2. Look for the file named: "sdat_runtime.log" and attach it to the message.

We will use the file for reported problem diagnostics only. Ideally, the file should be attached right after the error occurred. You can also paste the file location path (%LOCALAPPDATA%\SDAT\sdat_runtime.log) directly into the email client dialog during selection of an attachment.

On Linux

If you are using Solargis Analyst in Linux, provide the path ~/.SDAT/sdat_runtime.log into an email client attachment dialog or find "sdat_runtime.log" in folder ~/.SDAT/.

On MacOS

The logs to help us can be found "sdat_runtime.log" in folder $HOME/Library/SDAT . Or provide your email client attach dialog with the path ~/Library/SDAT/sdat_runtime.log .

Log level